Toll Brothers

Customer Service Analyst

Job ID17533
LocationToll Integrated Systems - Morrisville, Pennsylvania 19067 United States
CategoryAdministrative/Support Services - Experienced
Percentage Travel RequiredNone
Education RequiredCollege Degree Not Required
Job TypeFull Time

Join an award-winning company!


Who are we?


Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. 


From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.


Toll Brothers, America's Luxury Home Builder, is seeking a Customer Service Analyst for Toll Integrated Systems (TIS), our wholly-owned component manufacturing company located in Morrisville, Pennsylvania.


What is the opportunity?


Provide world class support to service-area Project Teams in the effective use of TBI-created applications/processes and TIS-supplied products/materials.


What are the primary responsibilities?

  • Order Review: Actively participate in the review process of all new House Orders.  Follow-up on outstanding issues/incomplete information on the House Order.
  • Scheduling: Assist service-area Projects with weekly schedule process.
  • Delivery: Assist service-area Projects with resolution of delivery-related issues.
  • Troubleshooting: Coordinate/manage onsite repairs/replacement of materials.
  • Periodic Travel (including overnight): Review material use and delivered quality.  Assist with issue resolution.
  • Projects related to onsite or offsite manufacturing.

This is an excellent opportunity to join one of the nation's most respected FORTUNE 500 companies!



Does this describe you?

  • Strong problem-solving ability.
  • Ability to openly collaborate. Able to work on Teams or as an individual contributor.
  • Effective communication skills both verbal and written.

Do you have these qualifications?

  • Essential
    • Ability to read construction plans and material takeoffs
    • Ability to work in Microsoft applications (Word, Outlook, Excel)
  • Preferred
    • 2 - 8 years of related experience.
    • Knowledge of wood framed or light gauge steel construction.
    • Knowledge of rough framing or finishing materials.
    • AutoCAD experience


We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!



Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender or transsexual individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.



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